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FAQS

RETURNS/ EXCHANGES OF ITEMS

All items purchased are final sale!

Due to complications regarding the COVID-19 virus, we cannot offer returns, exchanges, or refunds; however, we will fix any mistakes made on behalf of the company.

Thank you for understanding this policy!                

SHIPPING

After you place an order on StylesbyRedwood.com, we will send you two emails:

  • The first email confirms that your order has been received.
  • The second email confirms your order has shipped.

Please allow us (2) business days to process your order. Once you receive an email confirming that your order has shipped, you may check the status of your order by clicking on order status at the bottom of our site. Our orders are shipped via the USPS. 

*Orders placed on the weekend and holidays may require additional business days to process. 

TRACKING/SHIPPING ISSUES

The USPS is responsible for the delivery of packages. In the event you are unable to locate your package, we recommend contacting your local post office.

Styles by Redwood WILL NOT BE HELD LIABLE  for any shipping address discrepancies which includes lost, stolen, misplaced, or incorrectly delivered shipments.

ORDER STATUS CHANGE

We make every attempt to ensure that items you have ordered are available. However, occasionally we run out of popular items. If you ordered an item that is out of stock, we will send you an email as soon as possible to let you know. If we do not expect to receive your ordered item back in stock, we will cancel that item from your order. You will not be charged for the canceled item.

LOCAL PICK-UP/DELIVERY

For help placing an order for local pick-up/delivery with StylesbyRedwood.com:

Email:
DaFondaTRedwood@gmail.com

or

Phone:
Call 757-324-8591
Monday-Friday, 9AM - 8PM EST Saturday & Sunday, 10AM - 5PM EST

WOMEN'S SIZING CHART

The following sizing chart is to only be used as a guideline:

 QUESTIONS/CONCERNS

For any additional questions or concerns, please feel free to send us a message by visiting and completing the form located under the contact us section of our website. We can also be reached by:

Email:
DaFondaTRedwood@gmail.com

or

Phone:
Call 757-324-8591
Monday-Friday, 9AM - 8PM EST Saturday & Sunday, 10AM - 5PM EST